Terms of sale

1. Purpose

These terms of sale govern sales made on the Ekilike online shop (ekilike.fr) by EQUIDRIVE CONCEPT, a French SAS with a share capital of €11,000, registered with the Draguignan Trade and Companies Register under number 798 358 719, with its registered office at 265 Carraire de Delvieux Sud, 83860 Nans-les-Pins, France (the “Seller”). They apply to consumer buyers (the “Customer”). Placing an order implies full acceptance of these terms.

2. Products

The products offered (Ekilike, retractable clips, laser engraving, gift sets, Club Pack) are described as accurately as possible. Photos and 3D previews are not contractual: slight colour variations may occur, especially for engraved Ekilike, which are hand-painted. Offers are valid while stocks last.

3. Prices

Prices include all taxes. They are shown in euros, or converted into the Customer's currency outside the euro area. Any shipping costs are shown before the order is confirmed. The Seller may change its prices at any time; the applicable price is the one displayed when the order is placed.

4. Orders

The Customer designs the product (colour, engraving, clip, gift box), adds it to the cart and confirms the order after checking its contents. For engraved items, the Customer is responsible for the text entered (spelling, capital letters): it will be engraved exactly as typed. A confirmation email summarises the order. The Seller may cancel an order if there is an existing dispute with the Customer or if the engraving text is offensive or unlawful.

5. Payment

Payment is made online when ordering, using the methods offered on the checkout page (bank card and other available methods). Payments are processed securely by the Shopify platform and its providers; the Seller never has access to your bank details. The order is processed once payment is confirmed.

6. Shipping

Shipping terms and delivery times are detailed in the Shipping policy.

7. Right of withdrawal and returns

Under article L221-18 of the French Consumer Code, the Customer has 14 days from receipt to exercise the right of withdrawal without giving a reason, then 14 days to return the item. Personalised items (engraved Ekilike, gift sets with engraving) are excluded from the right of withdrawal (article L221-28 3° of the French Consumer Code). Details are given in the Return and refund policy.

8. Guarantees

All products benefit from the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code, 2 years from delivery) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). To use these guarantees, contact us at contact@ekilike.fr.

9. Liability

Ekilike is a grooming and wellbeing accessory for horses. It must be used sensibly, under the supervision of a responsible person. The Seller cannot be held liable for improper use of the product.

10. Personal data

Personal data is processed in accordance with our Privacy policy.

11. Mediation and disputes

If you have a problem, please contact customer service first (contact@ekilike.fr – +33 6 71 13 24 69). If no amicable solution is found, the Customer may use the consumer mediator free of charge: SAS Médiation Solution, 222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France – tel. +33 4 82 53 93 06.

These terms of sale are governed by French law. The French version prevails in case of discrepancy.