Frequently Asked Questions
Ekilike
What is Ekilike for?
It is a horse scratcher: its 5 curved teeth recreate allogrooming, the mutual grooming horses share in the field. Use it to scratch the withers and neck, to soothe, reward without treats and build a bond.
How do I use it?
Gently scratch the withers, the base of the neck or the top of the back, in the direction of the hair, as another horse would. Most horses stretch their lip or neck when they enjoy it: a sign they are relaxed.
Is it suitable for ponies and young horses?
Yes, Ekilike suits horses and ponies alike. For a young or nervous horse, start with short sessions on the withers.
How do I clean it?
Simply rinse it with clean water and let it air dry.
Retractable clip
Which clip should I choose?
Every Ekilike comes with a classic 75 cm retractable clip, with a sliding loop on the back for your belt or vest. The Pro clip (steel cable and snap hook, 90 cm or 1.20 m) is stronger and longer: it is designed for instructors and riders who keep their Ekilike on them all day.
Engraving
How does the two-tone engraving work?
The Ekilike is first hand-painted in the visible colour, then the laser engraves the name and reveals the original colour underneath. The name therefore stands out in a second colour. Each piece is unique.
How many characters can I engrave?
Up to 12 characters. The text is engraved exactly as you typed it: check the spelling and capital letters carefully.
Can I return an engraved Ekilike?
Personalised items are not covered by the right of withdrawal. They are of course still guaranteed if they are faulty.
Orders and shipping
Is shipping free?
Yes, in France, for a single Ekilike, with its clip and even with an engraving: it is sent by tracked letter at no cost. Outside France, shipping for a single Ekilike is included in its price.
A gift set, several Ekilike or the Club Pack make a bigger parcel. In France, you choose at checkout: Mondial Relay pickup point from €4.49 or home delivery with Colissimo from €5.49. Allow €9.90 in the European Union. To Switzerland, the UK, Canada and the USA: €24.90 for a gift set, €34.90 for the Club Pack.
Which countries do you ship to?
France, all European Union countries, Switzerland, the United Kingdom, Canada and the United States. Live somewhere else? Contact us and we will look for a solution.
How long does delivery take?
After dispatch, allow about 3 working days in France, 3 to 8 days in the European Union and 5 to 15 days to Switzerland, the UK, Canada and the USA. An engraved Ekilike or a personalised gift set needs a few extra days to make.
How can I track my order?
In France, a single Ekilike is sent by tracked letter: you receive an email with the tracking number on dispatch. Gift sets and the Club Pack are always tracked. Outside France, a single Ekilike is sent by international letter, without a tracking number.
Will I pay customs duties?
Not within the European Union. In Switzerland, the UK, Canada and the USA, customs or the carrier may ask you to pay duties or local VAT on delivery. These costs are paid by the recipient. Full details are in our shipping policy.
Which currency will I pay in?
Prices are shown automatically in your country's currency: euro, Swiss franc, pound sterling, Canadian dollar or US dollar. You can change it at the bottom of the page.
Can I return an item?
Yes, you have 14 days after delivery to tell us you want to return it. Full details are in our return policy.
Do you offer gift boxes?
Yes: add a gift box to your Ekilike, or choose the Collection gift set with 4 Ekilike engraved as you like, in one large box or 4 individual boxes.
Riding schools and stables
What is the Club Pack?
20 Ekilike (5 black, 5 white, 5 pink, 5 blue) and their 20 retractable clips for €200, that is €10 each. Ideal to resell at your yard or give to your riders. For a larger quantity or an invoice in your club's name, contact us.