Shipping policy

Your Ekilike is prepared by hand in Nans-les-Pins (Var, France) and shipped by La Poste (letter or Colissimo) or Mondial Relay.

Shipping costs

1 Ekilike (with or without clip, with or without engraving): free shipping in France by tracked letter. Outside France, shipping by international letter (without tracking number) is included in the price.
Gift set, several Ekilike or Club Pack: in France, your choice of Mondial Relay pickup point (€4.49 up to 500 g, €5.49 up to 1 kg, €6.49 up to 2 kg) or Colissimo home delivery (€5.49 up to 250 g, €7.59 up to 500 g, €9.59 up to 1 kg, €11.19 up to 2 kg). €9.90 in the European Union. To Switzerland, the United Kingdom, Canada and the United States: €24.90 up to 500 g (gift sets), €34.90 above (Club Pack).
The exact cost is always shown before you confirm your order.

Delivery times

Mainland France: about 3 working days after dispatch by tracked letter, 1 to 2 days with Colissimo, 3 to 5 days to a pickup point.
European Union: 3 to 8 working days after dispatch.
Switzerland, United Kingdom, Canada, United States: 5 to 15 working days after dispatch.
Engraved Ekilike and personalised gift sets may need a few extra days to make.

Customs duties (outside the European Union)

For deliveries to Switzerland, the United Kingdom, Canada and the United States, customs duties, local VAT or clearance fees may be charged by the carrier or your country's customs on delivery. They are paid by the recipient and are not included in the price paid on our shop.

Tracking, delays or loss

You receive a shipping confirmation email, with a tracking number for every shipment within France and for all gift sets and Club Packs. A single Ekilike sent outside France travels by international letter, without a tracking number. If your order has not arrived within the stated times, contact us at contact@ekilike.fr: we will investigate with the carrier and, if it is lost, send your order again or refund you.

Damaged parcel

Check your parcel on delivery. If it is damaged, note your reservations with the carrier and tell us within 3 days, with photos.