Refund policy

Return and refund policy

Changed your mind? You have 14 days from receiving your order to tell us you wish to return an item, without giving a reason (right of withdrawal). You then have a further 14 days to send it back.

How to return an item

1. Email contact@ekilike.fr with the subject “Return”, including your order number and the items concerned.
2. Send the item back new, complete and in its original packaging, with a copy of the invoice, to: EQUIDRIVE CONCEPT – Ekilike, 265 Carraire de Delvieux Sud, 83860 Nans-les-Pins, France.

Return shipping costs are paid by you, unless we made a mistake (wrong, faulty or incorrectly packed item).

Refunds

We refund you within 14 days of receiving the return, using the payment method you used for the order. The original shipping costs are refunded if the whole order is returned, up to the standard shipping rate.

Exchanges

We do not offer direct exchanges: return the item as described above and place a new order.

Non-returnable items

Under article L221-28 3° of the French Consumer Code, the right of withdrawal does not apply to personalised items: engraved Ekilike (name or text, hand-painted) and Collection gift sets that include an engraving. These items remain covered by the legal guarantees if they are faulty.

Damaged or faulty item

If your parcel arrives damaged, report it to the carrier within 3 days and email us a photo. We will replace or refund the item free of charge.